Client:
Investment bank – Securities Processing department

Engagement:
Reviewed current process flow of operations area to identify improvements and to determine critical process exchanges between departments. Securities processing operations supported primary dealer trading and settlement of treasury, corporate and municipal bonds, mortgage backed and corporate equity securities. Our scope included trade support, purchase & sales, settlement, custody, reconciliation, income, and corporate action processing activities.

Deliverable:
Recommended realignment of processing responsibilities by function rather than by product, resulting in one management team for each function across all products. This structure facilitated cross-training across similar functions, made better use of staff during volume fluctuations, established consistent management practices and reduced service failures.

Result:
Client realized greater processing efficiency, more evenly disbursed processing volumes and expanded processing capabilities. Ultimately, there was a reduction in operating costs via reassigning staff and combining functions.

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