Managing Differences
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| Duration: Half Day |
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It's a fact: Conflict in the workplace reduces productivity. Conflict-ridden environments are cited as a key contributor to employee turnover. As a manager, you can't control prevent, predict, plan for every difference, every disagreement so your ability to resolve conflicts and re-motivate your team becomes an essential skill in your managerial repertoire. Tune in to the critical elements of conflict. Discover the interpersonal style you and key members of your team use when conflict occurs. Learn successful interpersonal skills to use immediately to lower the incidence of conflict on your team and resolve existing conflicts productively.
| Topics include: |
• Defusing emotional conflicts
• Giving constructive criticism
• Itemizing differences |
• Retaining merits and eliminating concerns
• Motivating others to do more/better/different
• Successful confrontation strategies |
| Benefits of attendance: |
• Create a more productive work environment
• Develop an essential management skill
• Learn how to motivate a high-performing team |
• Reduce friction among team members
• Retain valuable contributors on your team
• Use interpersonal styles to improve relationships |
| Staff from the following areas should attend: |
• Administration
• Branch Office
• Middle Office |
• Operations
• Risk Management
• Sales |
No prior knowledge required |
