Negotiating Skills
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| Duration: One Day |
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Do you know the difference between bargaining and completing a successful negotiation? Improve your negotiation skills by emphasizing that negotiating is a process of communication and preparation that includes building relationships and maintaining ethics and values. Become aware of your hot buttons and learn the difference between positional and principled negotiations.
| Topics include: |
• Agreement that satisfies both parties
• Appreciating personal behaviors
• How to identify and avoid common pitfalls |
• Learning joint problem solving techniques
• Preparing for the negotiation
• Recognizing your "Batna" |
| Benefits of attendance: |
• Appreciate diverse communication skills
• Detect "hot buttons"
• Learn about Negotiation Models |
• Quantify positions and interests
• Recognize positional versus principled negotiations
• Use your power effectively |
| Staff from the following areas should attend: |
• Administration
• Call Center
• Information Technology |
• Marketing
• Operations
• Sales |
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