We develop clear, concise job aids, reference materials and user guides that increase productivity, minimize risk and support business controls. We collaborate with client’s subject matter experts to identify the critical information required to perform each function. We outline the design, after client approval, we develop the materials. We implement the new materials by working with the staff responsible for performing the function.
Our approach is hands-on to ensure that the expected benefits of the new materials are realized and that staff are comfortable in leveraging the new materials.
Below are case studies reflecting a sampling of our content development projects. Click on a topic for more details related to this service.